Cancellation Policy

Changed Your Mind? Here’s How to Cancel Your Order at Soft Path

At Soft Path, we aim to provide a smooth and flexible shopping experience. We understand that sometimes customers may need to cancel their orders due to personal reasons, order errors, or unexpected changes. This policy outlines how and when you can cancel your order and what to expect.

1. Order Cancellation Window

You may request to cancel your order within 12 hours of placing it, provided the order has not been processed, packed, or shipped.

  • Orders are typically processed quickly, often within 1 to 3 business days.

  • Once the order enters the fulfillment or shipping stage, it cannot be canceled.

We strongly encourage you to contact us as soon as possible if you wish to cancel.

2. How to Cancel an Order

To initiate a cancellation request, please email us at:
📧 [email protected]

Include the following:

  • Full name used in the order

  • Order number

  • Reason for cancellation (optional, but helpful)

  • Contact email and/or phone number

Our team will respond within 1 business day to confirm whether the cancellation is still possible.

3. After Shipment

If your order has already been shipped, we are unable to cancel it. However, once the item is delivered, you may still be eligible for a return and refund, provided the item is unused and returned within 14 days. Please refer to our [Refund Policy] for details.

4. Special Cases and Exceptions

Soft Path reserves the right to refuse cancellation requests in the following situations:

  • Orders placed more than 12 hours ago

  • Orders that have already been processed, packed, or shipped

  • Repeated or abusive cancellation behavior

  • Promotional, clearance, or customized orders (if applicable)

We aim to be fair and transparent while protecting the integrity of our order system.

5. Refund for Canceled Orders

  • If your cancellation is approved before processing, we will issue a full refund to your original payment method (PayPal) within 2 business days.

  • You will receive a confirmation email once the refund is processed.

  • Depending on your PayPal account settings, it may take additional time for the funds to reflect.

6. Need Help?

If you’re unsure whether your order can be canceled, or need help deciding whether to cancel or return, contact our customer support team for guidance. We’re here to help Monday to Friday, 8:00 AM to 6:00 PM EST.

📧 [email protected]